Navigation:  Remote Access > Problem: Cannot access remotely

Ports are forwarded correctly but you still can't access remotely. What to do?

 

1.Check that the program isn't blocked in the firewall. Click start, type "Firewall" and press enter. Look for an entry in Inbound Rules called securityeye - check it is enabled and allow it if it isn't.

 

2.Your router may not be your gateway. Often you will have 2 devices on your network, one which is your gateway (connected to the internet) and the other which is your router. You will need to forward ports from your gateway device to your router for remote access to work.

 

3.Your router or gateway may have a firewall enabled that is preventing the requests from coming through. Either disable your router firewall and try again or add your the program computer IP address in as an allowed exception.

 

4.Check that any third party software running on your computer isn't blocking the program (like zonealarm or anti-virus). A lot of these programs have firewalls built in that you have to explicitly allow other software to communicate through.

 

5.Check with your ISP. Frequently they will block ports on their side before the request even comes through to your router. They should be able to open a port for you or advise you on which ports are available through their network.